3A Hospitality English [BOOK 2]

Chapter 1: The Language of Hospitality
8 Topics
1-1 Essential Phrases (Interactive Video)
1-2 Use of Pronouns
1-3 Listening Quiz
1-4 Vocabulary Match
1-5 Drag the Words
1-6 Telephone Etiquette (Interactive Video)
1-7 Telephone Etiquette
1-8 Mark the Word Stress
Chapter 2: The Guest Cycle
7 Topics
2-1 The Guest Cycle (Interactive Video)
2-2 Front Desk Interactions
2-3 Questions and Answers
2-4 Vocabulary Match
2-5 Sentence Scramble
2-6 Identify the Image
2-7 Mark the Word Stress
Chapter 3: Amenities & Attractions
8 Topics
3-1 Descriptive Language (Interactive Video)
3-2 Descriptive Language Match
3-3 Describing Amenities and Attractions
3-4 Prepositions
3-5 Sentence Scramble
3-6 Find the Stress
3-7 Vocabulary Match
3-8 Listening Quiz
Chapter 4: Complaint Management
10 Topics
4-1 Complaints (Interactive Video)
4-2 Complaints
4-3 Vocabulary Match
4-4 Drag the Words
4-5 Identify the Image
4-6 L.E.A.F. Complaint System (Interactive Video)
4-7 Mark the Sentence Stress
4-8 Sentence Scramble
4-9 Complaint Management
4-10 Listening Quiz
Chapter 5: Requests & Recommendations
10 Topics
5-1 Requests (Interactive Video)
5-2 Can vs May
5-3 Vocabulary Match
5-4 Drag the Words
5-5 Softening Language with Questions
5-6 Recommendations (Interactive Video)
5-7 Mark the Word Stress
5-8 Drag the Words
5-9 Identify the Image
5-10 Listening Quiz
Chapter 6: Exceeding Expectations
10 Topics
6-1 Exceeding Expectations (Interactive Video)
6-2 Identify the Guest Type
6-3 Drag the Words
6-4 Vocabulary Match
6-5 Service Flags
6-6 Reading the Guest (Interactive Video)
6-7 Mark the Word Stress
6-8 Read the Guest
6-9 Identify the Image
6-10 Listening Quiz
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Chapter 1: The Language of Hospitality

3A Hospitality English [BOOK 2] Chapter 1: The Language of Hospitality
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