3A Hospitality English [BOOK 1]

Chapter 1: Awareness of the Global Guest
10 Topics
1-1 Diversity (Interactive Video)
1-2 Countries Match
1-3 Cultural Awareness
1-4 Word Stress (Interactive Video)
1-5 Find the Stress
1-6 Drag the Words
1-7 Vocabulary Match
1-8 Hotels vs Resorts (Interactive Video)
1-9 Find the Stress
1-10 Listening Quiz
Chapter 2: Attitudes in Service
8 Topics
2-1 Attitude (Interactive Video)
2-2 Generalizations vs Stereotypes
2-3 Tone of Voice
2-4 Sentence Stress (Interactive Video)
2-5 Prepositions Match
2-6 Sentence Scramble
2-7 Vocabulary Match
2-8 Mark the Word Stress
Chapter 3: Adapting to Your Guest
9 Topics
3-1 Welcoming Your Guest (Interactive Video)
3-2 The 10 foot, 5 foot Rule (Interactive Video)
3-3 Time of Day Greetings
3-4 Drag the Words
3-5 International Guest Expectations (Interactive Video)
3-6 Listening Quiz
3-7 Guest Interactions
3-8 Places Match
3-9 Mark the Stress
Chapter 4: Nonverbal Communication
10 Topics
4-1 Nonverbal Communication (Interactive Video)
4-2 Types of Body Language
4-3 Recognizing Body Language
4-4 Moods Match
4-5 Personal Space (Interactive Video)
4-6 Mark the Word Stress
4-7 Drag the Words
4-8 Professional Body Language (Interactive Video)
4-9 Vocabulary Match
4-10 Listening Quiz
Chapter 5: Conscious Communication
10 Topics
5-1 Conscious Communication (Interactive Video)
5-2 Active and Passive Listening
5-3 Vocabulary Check
5-4 Vocabulary Match
5-5 Drag the Words
5-6 Active Listening (Interactive Video)
5-7 Active Listening
5-8 Mark the Word Stress
5-9 Identify the Image
5-10 Listening Quiz
Chapter 6: Connecting with Guests
10 Topics
6-1 First Impressions (Interactive Video)
6-2 First Impressions
6-3 Softeners
6-4 Vocabulary Match
6-5 Drag the Words
6-6 Softening Language (Interactive Video)
6-7 Mark the Word Stress
6-8 Drag the Words
6-9 Small Talk
6-10 Listening Quiz

Chapter 1: Awareness of the Global Guest

3A Hospitality English [BOOK 1] Chapter 1: Awareness of the Global Guest
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