3A Hospitality English [BOOK 2]

Chapter 1: The Language of Hospitality

8 Topics

1-1 Essential Phrases (Interactive Video)

1-2 Use of Pronouns

1-3 Listening Quiz

1-4 Vocabulary Match

1-5 Drag the Words

1-6 Telephone Etiquette (Interactive Video)

1-7 Telephone Etiquette

1-8 Mark the Word Stress

Chapter 2: The Guest Cycle

7 Topics

2-1 The Guest Cycle (Interactive Video)

2-2 Front Desk Interactions

2-3 Questions and Answers

2-4 Vocabulary Match

2-5 Sentence Scramble

2-6 Identify the Image

2-7 Mark the Word Stress

Chapter 3: Amenities & Attractions

8 Topics

3-1 Descriptive Language (Interactive Video)

3-2 Descriptive Language Match

3-3 Describing Amenities and Attractions

3-4 Prepositions

3-5 Sentence Scramble

3-6 Find the Stress

3-7 Vocabulary Match

3-8 Listening Quiz

Chapter 4: Complaint Management

10 Topics

4-1 Complaints (Interactive Video)

4-3 Vocabulary Match

4-4 Drag the Words

4-5 Identify the Image

4-6 L.E.A.F. Complaint System (Interactive Video)

4-7 Mark the Sentence Stress

4-8 Sentence Scramble

4-9 Complaint Management

4-10 Listening Quiz

Chapter 5: Requests & Recommendations

10 Topics

5-1 Requests (Interactive Video)

5-3 Vocabulary Match

5-4 Drag the Words

5-5 Softening Language with Questions

5-6 Recommendations (Interactive Video)

5-7 Mark the Word Stress

5-8 Drag the Words

5-9 Identify the Image

5-10 Listening Quiz

Chapter 6: Exceeding Expectations

10 Topics

6-1 Exceeding Expectations (Interactive Video)

6-2 Identify the Guest Type

6-3 Drag the Words

6-4 Vocabulary Match

6-5 Service Flags

6-6 Reading the Guest (Interactive Video)

6-7 Mark the Word Stress

6-8 Read the Guest

6-9 Identify the Image

6-10 Listening Quiz

1-3 Listening Quiz

3A Hospitality English [BOOK 2] Chapter 1: The Language of Hospitality 1-3 Listening Quiz

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